PulsePrep respects user privacy and is committed to protecting personal information. This Privacy Policy explains how PulsePrep collects, uses, stores, and shares information when users access our website, platform, and related services.
Information We Collect
PulsePrep may collect the following types of information:
- Account information such as name, email address, training level or role, institution or program affiliation, and login information.
- Learning and performance information such as questions attempted, answers submitted, accuracy, progress data, oral board and OSCE practice activity, simulation activity, scores, feedback, analytics, completion records, and practice history.
- Payment information processed by third-party payment processors such as Stripe. PulsePrep does not store full credit card numbers on its own servers.
- Technical information such as device and browser information, IP address, usage logs, session activity, cookies or similar technologies, error logs, and performance data.
- Communications submitted when a user contacts PulsePrep, joins a waitlist, requests a demo, or sends feedback.
How We Use Information
PulsePrep may use information to provide and operate the platform, create and manage user accounts, deliver MCQ, SOE, OSCE, and simulation practice, generate analytics, personalize practice recommendations, support program dashboards, process subscriptions, communicate about product or support issues, improve the platform, maintain security, prevent misuse, and comply with legal obligations.
Program and Institutional Access
If your access is provided through a residency program, institution, or organization, PulsePrep may share relevant performance data with authorized program leadership or administrators. This may include activity, progress, completion status, scores, gap analytics, and education-related metrics.
Individual subscribers who purchase access independently are not part of an institutional dashboard unless they join or are assigned to an institutional account.
AI Features
PulsePrep may use AI-enabled tools to generate oral board feedback, OSCE feedback, simulation feedback, summaries, explanations, or recommendations. User submissions may be processed by AI systems for the purpose of delivering these features.
Users should not submit real patient identifiers, protected health information, or confidential institutional information into AI-enabled features.
Protected Health Information
PulsePrep is designed as an educational platform and is not intended to collect, store, or process protected health information. Users should not enter patient names, medical record numbers, dates of birth, addresses, images, or other patient identifiers.
If PulsePrep enters into a separate written agreement with an institution requiring HIPAA business associate obligations, those obligations will be governed by the applicable agreement.
Sharing Information
PulsePrep may share information with service providers that support hosting, analytics, payment processing, email delivery, customer support, AI functionality, institutional customers when users are part of a program account, legal or regulatory authorities when required, and successors in connection with a merger, acquisition, financing, reorganization, or sale of assets.
PulsePrep does not sell personal information to advertisers.
Data Security
PulsePrep uses administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and PulsePrep cannot guarantee that unauthorized access, disclosure, alteration, or loss will never occur.
Data Retention
PulsePrep retains information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain educational records, and improve the platform.
Cookies and Analytics
PulsePrep may use cookies and similar technologies to support login sessions, improve website performance, analyze usage, and personalize user experience. Users may control cookies through browser settings, but some features may not work correctly if cookies are disabled.
User Choices
Depending on account type and applicable law, users may request to access, update, delete, or export certain personal information. Institutional users may need to contact their program or institution for requests related to program-managed accounts.
Children
PulsePrep is intended for adult learners, clinicians, residents, faculty, and institutions. It is not intended for children under 13.
Changes to This Policy
PulsePrep may update this Privacy Policy from time to time. Updated versions will be posted with a revised Last updated date.
Contact
For privacy questions, contact PulsePrep at Contact@pulseprep.com.